Notification Recipients & Quiet Hours
The Settings > Notifications screen controls who on your team gets alerted when a caller needs attention -- and when. Add each staff member, pick which alert types they receive, and set the hours they want to be reached, so the right person hears about it and nobody gets pinged all day.
This screen is available on healthcare practice accounts. Only the account owner can add, edit, or remove recipients -- other team members can view the list.
What triggers an alert
| Alert type | When it's sent |
|---|---|
| Prescriptions | A patient calls to request a medication refill |
| Inquiries | A general patient question needs staff attention |
| Appointments | A new appointment request or scheduling question comes in |
| Emergencies | A call is flagged urgent and needs immediate attention |
Alerts are delivered by text message. Emergency alerts also go out by email to recipients who have an email on file -- useful for staff who can't receive texts.
Quick tutorial
Add a recipient
- Go to Settings > Notifications.
- Click Add Recipient.
- Enter the person's name, plus a phone number, an email, or both -- at least one is required. Just enter the 10-digit number; no +1 needed.
- Pick their role: Owner, Provider/Doctor, Office Manager, or Staff.
- Check the alert types this person should get. All four start checked -- uncheck the ones they don't need.
- Set their Notification hours. By default, Only notify during set hours is checked with a window of 5:00 PM to 8:00 AM -- after-hours only, so providers aren't interrupted during the workday. Adjust the From and to hours, or uncheck the box if this person should be alerted any time, 24/7.
- Click Add Recipient to save. The list refreshes with the new person.
Change someone's alert types or hours
- Find the person in the list and click the pencil icon (Edit preferences).
- Check or uncheck their alert types.
- Under Notification hours, toggle Only notify during set hours and adjust the From/to dropdowns as needed.
- Click Save.
Each person's row shows chips for their alert types, plus a clock chip with their delivery hours -- All day or a range like 5:00 PM–8:00 AM -- so you can review the whole team at a glance.
Your office manager might need every alert type, while your on-call provider only needs emergencies. Trimming alert types per person prevents alert fatigue -- and saves texts.
What each button does
| Button / control | What it does |
|---|---|
| Add Recipient | Opens the form to add a new person. The header shows how many recipients you've used (for example, 2/5). At your plan's limit, the button is hidden until you upgrade or remove someone. |
| Phone Number (SMS) | Where this person's text alerts go. 10 digits, no +1 needed. |
| For staff who can't get texts. Used today for emergency alerts. | |
| Role dropdown | Labels the person in the list (Owner, Provider/Doctor, Office Manager, or Staff) -- each role gets its own badge color. |
| Notification Types checkboxes | Which alerts this person receives: Prescriptions, Inquiries, Appointments, Emergencies. All start checked. |
| Only notify during set hours (keeps the day quiet) | When checked, this person is alerted only between the From and to hours. When unchecked, they're alerted any time, 24/7. |
| From / to dropdowns | The delivery window, in whole hours, in your practice's local time. Overnight windows like 5:00 PM to 8:00 AM are fine -- they wrap past midnight. |
| Pencil icon (Edit preferences) | Opens inline editing of a person's alert types and notification hours. |
| Trash icon (Remove recipient) | Removes the person from notifications, after a confirmation prompt. |
| Save / Cancel | Save applies your edits; Cancel discards them. |
Good to know
- Quiet hours skip alerts -- they don't delay them. An alert that fires outside someone's hours is not held and sent later. It simply isn't sent to that person. The call or request itself is still recorded on your dashboard either way.
- Quiet hours apply to every alert type, including emergencies. If someone must never miss an emergency, uncheck Only notify during set hours for them so they're reachable 24/7, and trim their other alert types instead.
- There's no silent fallback. If everyone set to receive a given alert type is outside their hours, no text goes out at all -- alerts don't reroute to your main contact phone, because that would defeat the quiet hours you set.
- All times are your practice's local time, based on your account's timezone -- not each recipient's personal timezone.
- Existing recipients start on the after-hours window. When quiet hours arrived, everyone already on your list was set to the standard 5:00 PM to 8:00 AM window. If someone should also be alerted during the day, edit them and widen or uncheck the hours.
- Same From and to hour means all day. The screen warns you when the two match -- that setting delivers alerts 24 hours a day.
- No recipients yet? Alerts go to your practice's main contact phone until you add your first recipient.
Each alert text to each recipient counts against your plan's monthly text limit. Three people receiving emergency alerts means one emergency call sends three texts. Quiet hours and trimmed alert types both help keep this in check.
Common Questions
Can someone get alerts by email only? Yes -- add them with just an email and no phone. Today, email delivery is used for emergency alerts; the other alert types go out by text only.
How do I change someone's phone number or email? Remove the person and add them again with the new details. The pencil edit changes alert types and notification hours only.
Will I be alerted for every call? No. Alerts only go out for the four types above. Routine calls are logged on your dashboard without texting anyone.
Can one person have different hours for different alert types? Not yet -- one window covers all of a person's alert types. If they must never miss emergencies, set them to 24/7 and uncheck the alert types they don't want around the clock.
Do notification texts come from the same number patients call? No -- staff alerts are sent from OzyOps' notification number, which is different from your published business line. Have your team save that number as "OzyOps Alerts" the first time a text arrives so future alerts are recognized at a glance.